You go into work on time everyday and do everything that is expected of you. You complete your assignments on time. You get along with your coworkers. You understand how your job fits into the company’s goals. Your boss and your coworkers know that you are crushing it.
But you can’t seem to get noticed for a raise or promotion. That can get frustrating for even the hardest working employee.
If you are doing your job well, the reason you aren’t getting noticed is likely because the right person hasn’t noticed what a great job you are doing. That person is your boss’s boss.
Your boss’s boss is the person who approves your performance reviews and raises. She’s also the person who picks your boss’s replace should he leave and hires others at your boss’s level across the company. If she doesn’t know who you are, you won’t get selected when those jobs open up.
She’s also one of the best mentors you can have. She has a better strategic vision of the company’s goals than your boss does and she has more access to the executives. Talking with her can get you thinking like a senior team member before you’re promoted into those positions, and if you’re already thinking like a senior team member then people will see your leadership potential early in your career.
Ideally your boss would make it clear to his boss that you’re doing a great job. And then your boss’s boss would realize what a great job you are doing, but that doesn’t always work out. Sometimes your boss isn’t a great communicator. Sometimes your boss’s boss doesn’t ask about the employees two levels below her. Sometimes your boss is threatened by your success and fears you might replace him.
Whatever the reason is, you can still get noticed by your boss’s boss.
Whether your boss’s boss knows you or not, a good way to talk to her is to ask for industry advice or ask about the company’s goals.
If your boss is a good communicator and supports your professional development, ask your boss to introduce you to his boss. If not, I’d suggest sending your boss’s boss an email requesting a short meeting to learn about her career path, the company’s goals, and general questions about how your industry operates. Checkout my article about how to ask for advice: How to ask your boss for help.
Once you meet with her, you can do some general check ins. You want to check in when you have something valuable to add to her life. Some good ways to keep in touch are:
- Volunteering to work on a cross-departmental project. Your boss’s boss is likely involved in this type of project since it involves multiple teams that report to her.
- Sending your boss’s boss a congratulatory email if she does something noteworthy, such a speaking at a conference or being recognized in a company wide memo.
- Letting her know when your boss does a good job on a certain project. This both helps you keep in touch and keeps your boss happy.
- Asking about the company’s strategic vision and how her department plays a role in reaching that vision.
- If you see a news article that relates to her work, you can email the link to her saying, “Just in case you missed this, I thought you’d find this article helpful: [link]. No need to reply.”
- If you happen to have a hobby in common or a similar life situation (like your kids playing in the same soccer league), you can talk about that when you see each other at the watercooler.
- Asking to meet as a mentor once or twice a year, most likely with your boss also present. You can talk about what additional skills you should learn to help the company.
While you are doing this, keep in mind that you still report to someone else so you should ask the majority of your work related question to your boss. And you don’t want to undermine your boss by going straight to your boss’s boss when you have issues. Talk to your boss’s boss about interdepartmental questions, the company’s strategic goals, industry topics, and casual watercooler talk. These topics are appropriate for someone two levels above you without challenging the organizational hierarchy.
With all that being said, your boss’s boss can know you and like you, but if you aren’t doing good work, you still won’t get the promotion or raise. If you do good work but don’t know the right people, you won’t get promoted and will get frustrated that your work goes unnoticed. If your boss’s boss likes you as a person but you don’t do good work, then she won’t risk her career by promoting you. But if you do good work and your boss’s boss knows you do good work, then she will promote you when the time is right.
Master the basics by doing your job well, demonstrating leadership skills, and adding value to the company. Along the way, get to know the leaders two or three levels above you in the org chart. Then your boss’s boss will help you climb up the ladder.